Privacy Policy

Who we are

doyce.ai builds and operates AI agents — voice and non-voice — and provides AI consulting and implementation services to businesses. The service is operated by Doyce AI ("we", "us"). Questions about this policy: support@doyce.ai.

Website visitors

This website does not use analytics or advertising trackers. Our servers keep standard access logs (IP address, browser type, pages requested) for security and troubleshooting, retained briefly and used for no other purpose. If you submit our contact form, we use the details you provide only to respond to your inquiry.

Data we process to provide the service

When a business uses a doyce.ai agent — for example, an AI agent that answers its phone line — we collect and store on that business's behalf:

• call audio recordings and call transcripts;
• caller contact details (name, phone number, service address);
• call classification and dispatch records (what the call was about, its urgency, and who was notified);
• notification delivery logs (email and, when enabled, SMS).

We use this information solely to provide the service to the business the caller contacted: answering the call, routing and dispatching work, and giving the business a record of its own calls. We do not sell this information, and we do not share it with third parties for marketing purposes. We share it only with the service providers needed to operate the platform (such as telephony, hosting, and email/SMS delivery providers), and only for that purpose, or when required by law.

SMS notifications program

doyce.ai can send SMS text messages to personnel of our business customers — for example, notifying an on-call technician about a new job.

• Consent: Recipients opt in when they (or their business, with their agreement) enroll their mobile number in dispatch notifications. We send messages only to enrolled numbers.
• Message frequency varies depending on call volume and your on-call schedule.
• Message and data rates may apply.
• Opt out: Reply STOP to any message to unsubscribe at any time.
• Help: Reply HELP for assistance, or contact support@doyce.ai.
• No mobile opt-in data or consent information is shared with third parties or affiliates for marketing or promotional purposes.

Retention and security

We retain service data for as long as the business customer's account is active or as needed to provide the service, then delete or anonymize it. Data is encrypted in transit, and access is limited to what operating the service requires.

Changes to this policy

We may update this policy as the service evolves; the date above reflects the latest revision. Material changes will be reflected on this page.