doyce answers every call your company receives. It books the job, quotes the right fee, and puts your on-call technician on the phone when it’s an emergency.
A twenty-minute call with the founder. No sales team, no signup form.
Not a general-purpose phone agent with a home services page bolted on. Every intake question, every fee type, and every dispatch rule in doyce came out of a real service call.
doyce answering for a heating and air company: a homeowner without cooling, an address verified against the service area, a diagnostic fee quoted, and a job on the schedule. Start to finish, unedited.
doyce Thanks for calling Bayou Air & Heat, how can I help?
Caller Our AC quit this afternoon and it’s 84 in the house…
doyce Let’s get someone out to you. Can I get your address first?
Most answering services deliver a name and a callback number. This is what happens on a doyce call instead.
Peak season, lunch hour, three calls at once: every caller reaches a receptionist immediately. No hold queue, no voicemail.
A no-cool call, an estimate request, a billing question, and a reschedule each follow their own intake. Your technician has the address, the equipment, and the history before the truck rolls.
Diagnostic, trip, and after-hours pricing, adjusted for time of day, service zone, and membership status. It never guesses at a number.
It confirms the address is inside your service area and places the job on the schedule while the homeowner is still on the line. Out-of-area callers hear it on the phone, not after a truck is booked.
Some offices want an urgent call to reach the on-call technician at midnight; others want it waiting Monday morning. You decide what qualifies as urgent and where it goes.
An upset customer, a wrong number, a caller talking over it: doyce is trained for all of it and keeps the conversation moving. If the caller asks for a person, it transfers them straight away.
Your Playbook holds all of it in one place: the services you offer and the ones you decline, your service area, your hours, your fees, the questions you want asked, and what happens after the office closes.
Update a fee at four o’clock and the next call quotes the new one. doyce doesn’t invent services, promise arrival times you can’t meet, or book outside your area. It works strictly from what you’ve defined.
If none of this is written down anywhere, you’re in good company; most offices haven’t. The setup wizard drafts your first Playbook from the home service you provide, and you fine-tune it from there.
Caller reported water leaking from a slab pipe and flooding a hallway. Classified as an emergency; on-call plumber paged and acknowledged. Follow-up job created for the morning schedule.
Written by doyce the moment the call ends: what the caller wanted and what was done about it. Every conversation is recorded, transcribed, and summarized in plain English, so no one replays twelve minutes of audio to confirm an address.
Missed calls, transfers, and emergencies are flagged at the top of your dashboard until someone clears them. Everything else is on file whenever you need it.
It speaks naturally, recovers when a caller talks over it, and answers in your company's name. To the homeowner, it is your company.
It says so, then takes a message or hands the call to a person. It won't invent a price or a promise on your behalf.
No. doyce answers the number you already publish, or a new one you forward to it, and follows the process your office already uses.
The setup wizard does most of it. You pick your trade and doyce drafts a Playbook with sensible defaults for your services, fees, and hours. You fine-tune it before doyce answers its first call, and our team is a call away if you want a walkthrough.
It depends on your call volume and whether you need after-hours coverage. We'll give you a real number on the demo call, not a quote request form.
Twenty minutes with the founder. We’ll configure doyce around the way your office already works, so you can hear it handle the kinds of calls you get every day.